We hope you love your new shoes. But we understand that sometimes the size, color, or style may not be quite right.
That's why we offer returns and exchanges on eligible items within 30 days of delivery.
Return & Exchange Policy
You may request a return or exchange within 30 days of the date your order is delivered.
To be eligible for a return or exchange, items must:
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Be unworn, unwashed, and unaltered
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Be clean and in resellable condition
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Show no visible signs of wear, including significant creasing, stains, or wear on the soles
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Include all original tags, accessories, and packaging
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Be returned with the original shoe box
We recommend trying shoes on indoors and on a clean surface until you're sure you'd like to keep them.
Please do not attach shipping labels, tape, or other markings directly to the original shoe box.
Items that do not meet these requirements may not be eligible for a refund or exchange.
Items That Cannot Be Returned
Unless an item arrives damaged, defective, or incorrect, the following items are not eligible for return or exchange:
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Items marked Final Sale
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Personalized or customized products
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Items that have been worn, washed, altered, or damaged after delivery
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Items returned outside the 30-day return window
Any additional exclusions will be clearly stated on the product page before purchase.
How to Start a Return or Exchange
To request a return or exchange, please email us at:
Please include:
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Your order number
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The email address used to place your order
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The item(s) you'd like to return or exchange
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The reason for your return or exchange
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If requesting an exchange, the size, color, or style you'd like instead
Once we receive your request, we'll review it and provide you with the correct return address and return instructions.
Where applicable, we may also provide a prepaid return shipping label.
Please do not send your item back before contacting us and receiving return instructions.
Unauthorized returns may not be accepted or processed.
Important Return Address Information
Please do not send returns to the address shown on your original package or shipping label.
Our shipping and return facilities may be different.
All returns must be sent to the designated return address provided to you by email.
Packages sent to an unauthorized address may not be received and may not qualify for a refund or exchange.
Exchanges
Need a different size? No problem.
Eligible items may be exchanged within 30 days of delivery.
You may request an exchange for:
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A different size
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A different color
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Another eligible style of the same or similar value
All exchanges are subject to availability.
If your requested replacement is unavailable, we'll contact you with alternative options or issue a refund.
For exchanges due to size or fit, return shipping is free.
Once we receive and approve your returned item, exchange orders are typically prepared for shipment within 1–3 business days.
Return Shipping
For eligible U.S. orders, we may provide a prepaid return shipping label.
If you're returning an item for a refund, a $7.99 return shipping fee will be deducted from your refund.
For exchanges due to size or fit, return shipping is free.
If you received a damaged, defective, or incorrect item, we'll cover reasonable return and replacement shipping costs.
Original shipping charges, expedited shipping fees, shipping protection fees, and other delivery-related charges are non-refundable.
Refunds
Once your return arrives at our return facility, we'll inspect the item before approving your refund.
Please allow approximately 3–5 business days for us to receive, inspect, and process your return.
Once approved, your refund will be issued to your original payment method.
Typical processing times after a refund has been issued are:
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PayPal: approximately 1–3 business days
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Credit or debit card: approximately 5–14 business days
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Other payment methods: processing times may vary depending on the payment provider
Please note that your bank or payment provider may require additional time before the refund appears on your account or statement.
We'll send you an email once your refund has been processed.
Unless the return is due to a damaged, defective, or incorrect item, original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Email us at:
Please include:
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Your order number
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A brief description of the issue
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Clear photos showing the problem
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Photos of the packaging and shipping label, if applicable
Please contact us before sending the item back.
Once the issue has been verified, we'll arrange an appropriate replacement or refund at no additional cost to you.
Items Sent to Us by Mistake
Please double-check the contents of your return package before sending it.
If you accidentally include an item that was not purchased from us, please contact us immediately at info@zhiletao.com.
We'll do our best to help locate the item, but we cannot guarantee that personal belongings or third-party products sent to us by mistake can be found or returned.
Returning Items From Multiple Orders
If you need to return items from more than one order, please contact us separately for each return request.
Unless we tell you otherwise, please do not combine items from separate return requests into the same package.
This helps us process your returns and refunds as quickly and accurately as possible.
Order Cancellations
We begin processing orders shortly after they are placed.
If you'd like to change or cancel your order, please email us as soon as possible at:
We'll do our best to help, but we cannot guarantee changes or cancellations once an order has entered fulfillment or has shipped.
If your order has already shipped, you may request a return after it has been delivered in accordance with this policy.
Questions About a Return?
If you have any questions about returns, exchanges, or refunds, please contact us at:
Whenever possible, please include your order number so we can assist you more quickly.
Last Updated: September 18, 2026