We want to make sure your order gets to you as smoothly as possible. Below you'll find everything you need to know about order processing, shipping times, tracking, and delivery.
Shipping Methods & Rates
For orders shipped within the United States, we currently offer the following shipping options:
Standard Shipping
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FREE on orders of $20 or more
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$12.99 on orders under $20
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3–5 business days if the item is in stock at our U.S. warehouse
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7–12 business days if the item is shipped from one of our overseas fulfillment facilities
Available shipping options and final shipping charges will be displayed at checkout based on your delivery address.
Order Processing
Most in-stock orders are processed within 1–3 business days after your order is placed.
Order processing time is separate from shipping time.
Once your order has been processed, estimated delivery times are:
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U.S. warehouse stock: approximately 3–5 business days
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Overseas warehouse stock: approximately 7–12 business days
Orders placed on weekends or holidays will begin processing on the next business day.
During sales, new product launches, holidays, or other high-volume periods, processing may take slightly longer than usual.
Estimated Delivery Times
For U.S. orders:
| Fulfillment Location | Estimated Shipping Time |
|---|---|
| U.S. Warehouse | 3–5 business days |
| Overseas Fulfillment Facility | 7–12 business days |
Standard Shipping is free on orders of $20 or more. Orders under $20 are subject to a $12.99 shipping fee.
Please note that these are estimated delivery times and are not guaranteed.
Delivery times may vary due to your delivery location, carrier delays, weather conditions, customs processing, peak shopping seasons, or other circumstances outside our reasonable control.
Where Do We Ship From?
We fulfill orders from both U.S. and overseas fulfillment facilities.
If the item you ordered is available at our U.S. warehouse, your order will generally be shipped domestically and arrive within approximately 3–5 business days after processing.
If the item is not available at our U.S. warehouse, it may be shipped from one of our overseas fulfillment facilities, with an estimated delivery time of approximately 7–12 business days after processing.
The fulfillment location for each order depends on product availability and your delivery destination.
Products within the same order may occasionally be shipped separately from different fulfillment facilities.
If your order is split into multiple shipments, you may receive more than one shipping confirmation email and tracking number.
You will not be charged additional shipping fees simply because your order is shipped in multiple packages.
Order Tracking
Once your order has shipped, we'll send you a shipping confirmation email with your tracking information.
Please allow some time for tracking information to become active after you receive your shipping confirmation.
In some cases, tracking updates may take 24–48 hours to appear after the package has been handed over to the carrier.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number so we can assist you more quickly.
Shipping Carriers
We work with a variety of international and local shipping carriers to deliver orders.
The carrier used for your order will depend on your shipping address, fulfillment location, and local delivery availability.
For orders shipped from overseas fulfillment facilities, final-mile delivery may be completed by a local U.S. carrier such as USPS, UPS, or another regional delivery provider.
Carrier information will be available through your tracking details once your order has shipped.
Shipping Address
Please make sure your shipping information is complete and accurate before placing your order.
Your shipping address should include all applicable information, such as:
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Full name
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Street address
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Apartment, suite, or unit number, if applicable
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City
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State
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ZIP code
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Phone number
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Email address
We are not responsible for delivery issues caused by incomplete or incorrect shipping information provided at checkout.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at:
Please include your order number and the correct shipping information.
We'll do our best to update your address before your order ships, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.
PO Boxes, APO/FPO/DPO & Remote Locations
Please use extra care when entering a PO Box, APO, FPO, or DPO address, as some carriers may not support delivery to these locations.
Orders shipped to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, islands, or other remote locations may require additional delivery time.
Additional shipping charges may apply to certain remote destinations and will be displayed at checkout when applicable.
Depending on local delivery conditions, you may also be required to pick up your package from a local post office or carrier facility.
Customs, Duties & Taxes
Internationally fulfilled orders may be subject to customs processing during transit.
Where applicable, import duties, taxes, customs fees, or other charges may either:
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Be included in the price or collected at checkout, or
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Be collected separately by customs authorities or the delivery carrier
Unless otherwise stated at checkout, any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country or region are the responsibility of the recipient.
Customs policies vary, and we do not control charges imposed by customs authorities.
Customs processing may also affect delivery times.
Failed Delivery
Please monitor your tracking information and make sure someone is available to receive your package when required.
We cannot be held responsible for failed delivery resulting from circumstances such as:
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An incorrect or incomplete shipping address
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An incorrect phone number or recipient name
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Refusal to accept the package
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Failure to collect a package from a carrier or local post office
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Repeated unsuccessful delivery attempts
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Other delivery issues caused by information provided by the customer
If a package is returned to us due to an incorrect address, unsuccessful delivery, or failure to collect the package, additional shipping charges may apply if you request that the order be shipped again.
Tracking Shows Delivered, but I Haven't Received My Package
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
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Checking around your property, mailbox, front desk, mailroom, or other safe delivery locations
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Asking household members, neighbors, or building staff whether they accepted the package
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Waiting up to 24 hours, as some carriers may mark packages as delivered shortly before the actual delivery
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Contacting the carrier directly using your tracking number
If you still cannot locate your package after completing these steps, please contact us at info@zhiletao.com with your order number and tracking information.
We'll do our best to help you investigate the delivery.
Lost or Delayed Packages
Occasionally, packages may experience unexpected delays while in transit.
Weather conditions, customs inspections, carrier disruptions, peak shopping periods, local delivery conditions, and other circumstances outside our control may affect delivery times.
If your package appears to be significantly delayed or lost, please contact us at:
We'll review the tracking information and work with the shipping carrier where appropriate to help resolve the issue.
Missing Items or Split Shipments
If your order contains multiple items, they may occasionally be shipped separately, especially if products are fulfilled from different warehouses.
Before contacting us about a missing item, please check your shipping confirmation emails to see whether your order was divided into multiple shipments.
Each shipment may have its own tracking number and delivery date.
If all shipments show as delivered and an item is still missing, please contact us at info@zhiletao.com and include:
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Your order number
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The item that is missing
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Any relevant photos of the package you received
We'll look into the issue and assist you as quickly as possible.
Unexpected Shipping Delays
While we work hard to deliver every order within the estimated timeframe, occasional delays may happen.
Shipping estimates do not constitute guaranteed delivery dates.
During holidays, promotional events, severe weather, customs delays, carrier disruptions, or other unusually busy periods, orders may take longer than expected to arrive.
We appreciate your understanding when circumstances outside our control affect delivery.
Questions About Your Order?
If you have any questions about shipping, tracking, or delivery, please contact us at:
Whenever possible, please include your order number so we can assist you more quickly.
Last Updated: September 18, 2026